?.? asked:


Ok so my computer is having some problems with viruses and my dads friend said to clean out my heart drive and start all over and i think so too but he said to first save important documents in a disk or something. but first how exactly do i reset it or clear it, and how can i save any programs, will clearing the heart drive effect the internet or documents that connect to the internet? please help

surferbill asked:


I am trying to get my daughters old computer up and running, but having no success. It is a HP Pavilon 7960, with a 1.3 Ghz Intel Pentium 4 processor, 128 MB RD Ram memory, 40 GB Ultra DMA Hard Drive, 32 MB nVidio TnT2 MG 4 Graphics Card with 32 MB SDRam, CD-RW HP CD Writer 8×4x32x Max Speed, and a DVD Rom Drive 16x Max Speed. My daughter has had this in storage for a few years and I thought I would try to get it up and running. The screen comes up with all the icons, with the Start menu, but I can’t get into anything. It shows the hour glass display constantly. I think it is full of virsus’s but I can’t load anything to get rid of virsus’s. Is this computer worth trying to save, or does someone have an answer that could possible salvage this computer?